hbajee's Privacy Policy
This document explains in detail how your personal information is collected, for what purposes it is used, and how it is kept secure when you use hbajee.
Introduction and Scope
hbajee is an online gaming and betting platform operated for users in Bangladesh. When you visit our website, register an account, or use any of our services, you are considered to have voluntarily accepted the terms of this Privacy Policy.
The information in this policy supplements our Terms and Conditions. Reading both documents together will give you a complete understanding of hbajee's overall usage rules and data management practices.
This policy applies only to hbajee's own services. We are not responsible for the privacy practices of any third-party websites or applications. Users must be 21 years of age or older.
hbajee treats your personal information as something important. We never sell your information to any third party, and we do not use it for any purpose other than those required by law or consented to by you.
Information We Collect
hbajee collects different types of information from you in different situations. This information falls into two main categories — what you provide directly, and what our system records automatically.
2.1 Information You Provide
During account registration and platform use, you provide the following information:
- Full name, date of birth, and gender
- Mobile number and email address
- Password and security-related information
- National ID card or other government-issued documents for identity verification
- Transaction details when making payments via bKash, Nagad, or Rocket
- Messages you send when contacting us via live chat or email
2.2 Automatically Collected Information
When you access our platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Logs of which pages you visited on the platform and for how long
- Cookie and session identifier data
- History and timestamps of games played or bets placed
hbajee uses cookies to keep your session active, remember your preferences, and improve platform performance. You can manage cookies through your browser settings, though disabling cookies may limit certain features.
Purposes of Data Use
hbajee uses collected information only for specific, transparent, and lawful purposes. Each purpose is described in detail below.
3.1 Account Management and Service Delivery
We use your information to complete your registration, keep your login secure, and ensure a personalised gaming experience. This information is also needed to process deposits and withdrawals correctly.
3.2 Identity Verification and Fraud Prevention
Maintaining account security on an online gaming platform is essential. hbajee verifies the identity of each account, detects attempts to open multiple accounts, and monitors suspicious transactions.
3.3 Customer Service and Support
When you contact us via 24/7 live chat or email, we use your account information and previous contact history to resolve your issue quickly and effectively.
3.4 Technical Improvement
Collected usage data is analysed to monitor platform performance, identify errors, and improve the overall user experience.
3.5 Responsible Gaming
We monitor gaming patterns to implement our responsible gaming policy. If a user's gaming behaviour appears concerning, we take appropriate steps, such as recommending limit-setting or suggesting a temporary break.
Data Sharing and Third Parties
hbajee does not sell or rent your personal information to any third party. However, in certain limited situations, information may be shared with specific third parties.
4.1 Payment Processors
The minimum information needed to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile financial services. This information is used solely for transaction verification and security.
4.2 Legal Requirements
hbajee is legally obligated to provide required information in compliance with valid directives from government authorities or courts under applicable Bangladeshi law.
4.3 Technology Service Providers
Trusted technology partners may be given limited access to information for server hosting, data storage, and security services. These partners are bound by confidentiality agreements with us and may not use the data for any other purpose.
Some technology services may be operated on servers outside Bangladesh. In such cases, your data remains protected under SSL encryption and internationally recognised security standards.
Data Security Measures
hbajee adopts both technical and administrative security measures to keep your personal information secure.
5.1 Encryption and Secure Connections
Our platform uses SSL (Secure Socket Layer) encryption, which secures all data exchanged between your browser and our servers. Passwords and payment information are never stored in plain readable form.
5.2 Access Controls
Only authorised staff can access your information, and only as required by their work. All access is logged and audited regularly.
5.3 Security Testing
hbajee's systems undergo regular security testing. Any security vulnerability identified is addressed promptly.
5.4 Data Retention Period
Necessary information is retained for as long as your account is active. After an account is closed, certain information may be kept for the period required to meet legal obligations or resolve potential disputes. Once that period has passed, the data is securely deleted.
Your Rights and Controls
hbajee believes every user should have control over their own information. Your key rights are described below.
6.1 Right to Access
You can contact us at any time to find out what information we hold about you and how it is being used.
6.2 Right to Correction
If there is incorrect or outdated information in your account, you can request that it be corrected. Our customer service team will process this request as quickly as possible.
6.3 Right to Deletion
Subject to certain conditions, you may request that your personal information be deleted. However, in cases of legal obligations or ongoing disputes, we may be required to retain some information.
6.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. Upon receiving such a request, we will review it and take appropriate action.
To exercise any of your data rights, contact us via live chat or email. We generally respond within 30 business days.
Protection of Minors
All hbajee services are for individuals aged 21 and above only. We do not knowingly collect or store information from any minor.
An age verification process is in place during account registration. If our attention is drawn to an account belonging to a minor, we will immediately close that account and delete all associated information.
If a parent or guardian believes their child has registered on hbajee, please contact us — we will take action as quickly as possible.
Policy Changes and Updates
hbajee reviews and updates this Privacy Policy from time to time. Changes may occur due to technical updates, the introduction of new services, or legal requirements.
For significant changes, we will send a notification to your registered email or mobile number. Continuing to use the platform after a change has been made will be considered acceptance of the revised policy.
The latest version of this policy will always be available on this page. The "Last Updated" date at the top of the page will indicate when the policy was last changed.
This Privacy Policy is consistent with the goals and values of hbajee described on our About Us page and has been drawn up with the user's interests as the highest priority.
Contact Us
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us directly. hbajee's customer service team is available seven days a week, twenty-four hours a day, in both Bengali and English.
For answers to more general questions, visit our FAQ section — it contains detailed information on accounts, payments, bonuses, and more.