All your questions about deposits, withdrawals and your account
at hbajee — answered

First log in to your hbajee account and open the "Deposit" menu. Select bKash as the payment method, then enter the amount. The system will give you hbajee's designated bKash merchant number.

Open your bKash app, go to "Send Money" or "Pay Bill", send the amount to that number, and enter the code hbajee provided in the reference field. Once the payment succeeds, your balance will be updated within a few minutes.

The minimum deposit at hbajee is ৳300 — this is the same for all payment methods (bKash, Nagad and Rocket). With just ৳300 you can start playing any game in the hbajee slots section.

There is an opportunity to get a 150% bonus on your first deposit, up to a maximum of ৳20,000 — see the Terms and Conditions page for full bonus terms.

Yes, Nagad is fully supported. Go to the deposit page, select Nagad and enter the amount. Send the money to the Nagad number provided by hbajee using your Nagad app or USSD (*167#).

Entering the transaction reference number correctly is important — without it, manual verification may take longer. You can deposit any amount from a minimum of ৳300.

Yes, you can also deposit at hbajee using Rocket. Rocket is Dutch-Bangla Bank's mobile wallet service. On the deposit page, select Rocket, send the amount from your own Rocket account to the provided number, and enter the reference correctly.

The minimum amount is ৳300, the same as other methods. The amount will be added to your hbajee balance within a few minutes of a successful payment.

You can deposit multiple times a day at hbajee. Each transaction requires a minimum of ৳300. However, the daily transaction limit of your bKash, Nagad, or Rocket account still applies — this is set according to the terms of the respective mobile wallet service.

As part of responsible gaming, set your own spending limits. You can find more guidance on the Responsible Gaming page.

Yes, hbajee's withdrawal service is available seven days a week, at any time of day or night. Withdrawal requests can be made on public holidays and weekly holidays as well, and will be processed within the normal timeframe.

Withdrawals are usually completed within 5 to 30 minutes. If there is any delay, contact us via 24/7 live chat.

"Pending" means your request has been received and is being processed. The money typically arrives within 5 to 30 minutes. However, in some cases verification or additional time may be needed.

If a withdrawal remains pending for more than 30 minutes, contact live chat with your withdrawal ID. Payment is usually completed after a quick verification.

Withdrawals from hbajee to bKash are usually completed within 5 to 30 minutes. The same timeframe applies to Nagad and Rocket.

In some cases — especially for a first withdrawal — it may take slightly longer due to identity verification. The minimum withdrawal amount is ৳800.

To withdraw winnings from hbajee's welcome bonus, you must first meet the wagering requirement — the bonus amount must be wagered 15 times.

Example: If you deposit ৳1,000 and receive a ৳1,500 bonus, your total balance is ৳2,500 — to withdraw this bonus you must place ৳1,500 × 15 = ৳22,500 in bets. Once the requirement is met, you can withdraw normally.

The minimum withdrawal amount at hbajee is ৳800. This applies to all payment methods — bKash, Nagad, and Rocket alike.

Before submitting a withdrawal request, make sure the amount in your account is above this limit and that verification has been completed.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you.

When creating a new password, use a strong combination of uppercase letters, lowercase letters, and numbers. If the OTP does not arrive on your registered number, contact hbajee's 24/7 support.

Some personal details — such as your name and mobile number — cannot be changed automatically for security reasons. If you need to change such information, contact hbajee support via live chat or email with the relevant documents.

Please note that the name on your account must always match the name on your mobile wallet, otherwise you may have problems with withdrawals.

No, only one account is allowed per player. If a person has multiple accounts, all accounts may be closed and there is a risk of the balance being forfeited.

Different members of a family may open separate accounts, but each must register using their own name and their own device/wallet.

Some common causes of login problems are: the account being temporarily locked due to repeated incorrect password attempts, internet connection issues, or browser cache and cookie problems.

First make sure your password is correct. If it still does not work, clear your browser cache and try again, or use a different browser or device. If the problem persists, contact hbajee live chat directly.

Yes, this is mandatory. The name used to register your hbajee account must exactly match the name on your bKash, Nagad, or Rocket account.

If the names do not match, your withdrawal request may be held or cancelled. It is important to provide your correct and full name at the time of registration.

Identity verification ensures account security and prevents fraudulent activity. It also ensures that withdrawal payments go to the right person.

Completing verification keeps your account fully secure and speeds up the withdrawal process. It only needs to be done once — not repeatedly.

A National ID card (NID) is the easiest and most accepted document. A passport or driving licence is also accepted, provided the photo and name are clearly visible.

Upload clear photos of both sides of the document — blurry or cropped images may be rejected. All document details must match the information on your account.

Verification is typically requested when making a first withdrawal or for large transactions. It may also be requested when logging in from a new device or changing a payment method.

Completing verification voluntarily right after registration means there will be no delays with withdrawals later on.

After submitting your documents, the hbajee team begins the review process. With correct and clear documents, this is generally completed quickly.

To check the status of your verification, see your account settings or profile page. If it is taking a long time, ask via live chat — the support team assists in both Bengali and English.